All work

Registrations, CRM and mail automation for an industry association

Registrations, CRM and bulk mail for an industry association: one place instead of a shared mailbox and semi-manual retyping.

The challenge

Sign-ups were handled semi-manually in a shared mailbox.

Sign-ups for courses and events arrived as free text in a shared mailbox and were processed semi-manually over an n8n workflow. Contacts and companies were scattered, so nobody had a single place to look up who had signed up for what.

Our approach

A domain core, a mailbox worker and a Czech back office.

We built a Python monorepo with a shared domain core, a FastAPI API, a worker that reads the mailbox through Microsoft Graph and routes messages into modules, and Alembic migrations. A Czech back office in Next.js runs on top of it for operators.

Contacts, companies, events, registrations and attendees in one place
An audit trail of incoming and outgoing mail and a log of operator actions
Personalised bulk sending through Microsoft Graph with a queue and a per-mailbox limit
A dry run, bounce handling and Excel exports
Evidenced outcome

The sending runbook records a completed production run: 1,785 addresses queued, a full dry run with no error, a verified canary send and a live test over 33 messages, of which 30 arrived and 3 deliberately invalid addresses were correctly recorded as undelivered. The project documentation states that since 30 July 2026 this system is the only active route by which sign-ups from the shared mailbox enter.

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